Shipping Policy
Thank you for shopping with Next Gen Medical Supplies. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing times may be longer during holidays, sales events, high-volume periods, or due to product availability.
Business days do not include weekends or holidays.
Shipping Time
Estimated shipping times vary depending on the destination, shipping method, and carrier.
Typical delivery time may range from:
Domestic Orders: 8–18 business days
International Orders: 10–21 business days
These are estimates only and are not guaranteed.
Shipping delays may occur due to customs, carrier issues, weather, holidays, incorrect address details, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information.
Please allow time for tracking information to update after the carrier receives the package.
Shipping Address Accuracy
Customers are responsible for entering the correct shipping address at checkout.
Please carefully review your:
Street address
Apartment or unit number
City
State or province
Postal code
Country
Phone number
Next Gen Medical Supplies is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.
If you notice an error in your shipping address, contact us immediately:
Email: nextgenmedicalsupplies@outlook.com
We cannot guarantee address changes once the order has been processed or shipped.
Lost or Delayed Packages
If your package is delayed, please check the tracking information first.
If tracking shows the package was delivered but you did not receive it, please check with:
Household members
Neighbors
Building reception
Mailroom
Local carrier office
If you still cannot locate the package, contact us and we will do our best to assist.
However, once a package is marked as delivered by the carrier, Next Gen Medical Supplies is not responsible for theft, loss, or misplacement after delivery.
Customs, Duties, and Taxes
For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges required by their country.
These fees are not included in the product price or shipping cost unless clearly stated at checkout.
Next Gen Medical Supplies is not responsible for customs delays or additional import charges.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on warehouse location, stock availability, or fulfillment process.
You may receive separate tracking numbers for different items.
Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, or unclaimed shipment, we may contact you to arrange reshipment.
Additional shipping fees may apply.
Contact Us
For questions about shipping, please contact us:
Next Gen Medical Supplies
Email: nextgenmedicalsupplies@outlook.com