Return and Refund Policy
At Next Gen Medical Supplies, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Window
We accept return requests within 14 days of the delivery date.
To be eligible for a return, the item must be:
Unused or lightly inspected only
In the same condition that you received it
In its original packaging where possible
Free from damage, stains, odors, excessive wear, or signs of misuse
Accompanied by proof of purchase or order number
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been heavily used, damaged, altered, washed, or are not in resellable condition.
We reserve the right to refuse returns that do not meet our return conditions.
How to Request a Return
To request a return, contact us at:
Email: nextgenmedicalsupplies@outlook.com
Please include:
Your full name
Order number
Email used at checkout
Reason for return
Photos of the item, if damaged or defective
Once your request is reviewed, we will provide return instructions if your return is approved.
Please do not send items back without contacting us first.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipment.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include clear photos of:
The product
The packaging
The shipping label
The issue or damage
After review, we may offer a replacement, store credit, or refund depending on the situation.
Refund Processing
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Exchanges
We may offer exchanges for eligible items depending on availability.
If you ordered the wrong size or variant, contact us as soon as possible. Exchange approval depends on product condition and stock availability.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
Email: nextgenmedicalsupplies@outlook.com
We cannot guarantee cancellation once an order has been processed, shipped, or fulfilled.
If the order has already shipped, you may need to follow the return process after receiving the item.
Late or Missing Refunds
If you have not received your refund after approval, please first check your bank account again and contact your credit card company or payment provider.
Processing times may vary.
If you still have not received your refund, contact us at:
Email: nextgenmedicalsupplies@outlook.com
Return Address
Returns must be sent only to the return address provided by our support team.
Return Address: [Insert Return Address]
Do not return items to the manufacturer or supplier unless instructed by our support team.